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Sileco's Materials

What is Sileco premium silicone?

The raw material of silicone, silica, does not contain the same type of chemical found in petroleum-placed plastics. While harsh chemicals( e.g. BPA, BPS, PVC and Phthalates) are not found in silicone, we take it as a win.

What is Sileco food-grade silicone?

Sileco reusable storage bags are made of 100% pure food-grade silicone. Sileco products are safe for food because they are entirely free from BPA, BPS, PVC, Phthalates or any other toxic chemicals or fillers.

Why is Sileco food-grade silicone different from plastics and other silicone?

The raw material of silicone, silica, does not contain the same type of chemical found in petroleum-placed plastics. While harsh chemicals( e.g. BPA, BPS, PVC and Phthalates) are not found in silicone, we take it as a win.

What are the benefits of Sileco food grade silicone?
  • Non-toxic and low reactivity with chemicals.
  • Able to handle extreme temperatures.
  • Microwave safe - this creates convenience for busy households. 
  • Highly Durable - Doesn't crack, disintegrate and become brittle easily.
  • Lightweight, compact and easy to transport.

Is silicone biodegradable for recycling?

Silicone is not biodegradable, and because it's more resistant to heat, it may even take longer than plastic to break down naturally if it ends up in a landfill. Although silicone isn't biodegradable, it can be recycled.

Please refer to other FQs about Sileco's recycling process.

How can I recyle Sileco?

Please send the

Sileco Use & Care

How Sileco Shines Inside of the Kithcen?
  • Steam veggies over a pot of boiling water
  • Cooking eggs and pasta in the microwave
  • Freezer storage for all fruit assortments to make smoothies
  • Freeze, transport and reheat soups
  • Stash away bread to make breadcrumbs for later
  • Storing away your left-overs, veggies scraps to make broth,

How Sileco Shines Traveling Out and About?
  • Perfect for packing lunches like salads, sandwiches 
  • Perfect for road-trip snacks and lollies 
  • Energy snacks and treats for after-school activities
  • Light weight snack packing for outdoor recreative environments such as hiking, fishing, camping and beaching.
  • Picnic foods like cheese, dips, crackers, cured meat, fruits, nuts etc

How Sileco Helps You Pack?
  • Water proof storage solutions for your mobile phone and keys.
  • An easy to wash alternative for storing makeup and assessories when traveling.
  • Store your toiletries to keep liquid content from leaking in your travel tote.
  • Keep your tinted moisturiser, sunscreen, sanitiser from exploding in your gym bag.

What Pre-cautions to Take Using Sileco?
  • Squeeze the air out and seal firm when using in the freezer.
  • Leave the seal open when using the microwaves or cooking over a pot of boiling water. Be cautious of hot contents after heating.
  • To ensure the bag stays sealed, press firmly and squeeze excess air from the pouch.
  • Keep away from sharp objects to avoid puncturing the bag.

How to Clean Sileco?
  • Remember to clean after use to avoid staining.
  • Use soda power and vinegar to make a paste over the surface of Sileco and wash the grease off the bag.
  • We highly recommend hand-washing with a soft sponge using detergent in warm water.
  • Hang the bag upside down over a drying rack for drying after washing. 

Shipping & Order

When will I receive my order?

We process online orders within the next business day. Once your order is packed and dispatched, you will receive a notification with a tracking number so you can track the progress of your order.

How much does shipping cost within Australia?

We offer free standard shipping to arrive in 3–8 business days on orders over $75. For orders below $75, there will be a $10 shipping fee.

How much does shipping cost within Australia?

Due to covid-19, shipping costs have rocketed due to the border restriction. We are currently shipping our products within Australia only. 

Do you ship internationally?

Due to covid-19, shipping costs have rocketed due to the border restriction. We are currently shipping our products within Australia only. 

Can I leave a note to provide delivery instructions?

Due to COVID-19, Sendle or Australia Post's delivery service will not require a signature and will only deliver with Authority to Leave (ATL) by default. For this reason, the courier will not require you to sign for your order. Your order may be left in a safe place, ready and waiting for you. 

If you do not want the courier to leave your order in a safe place when you are not there to receive it, please ensure you provide clear instructions in the notes field when placing your online order with Sileco.

Can I cancel my order?

Orders are generally shipped out within 1-2 business days, so contact us immediately should you want to cancel your order. We will do our best to accommodate your request. If a cancellation occurs after the order ships, we will not be able to reverse the shipment.

Return

My item is faulty or in shortage; what should I do?

Inspect your items immediately upon receipt. They must be reported within 14 days upon receipt for damage, defect or shortage claims.

Contact hello@sileco.com.au with the order name, order reference and photos as evidence if applicable.

Do you refund the return shipping fee?

Customer return shipping fees will only be refunded if the item is faulty.

What happens if the returned item is lost in transit?

We do not accept responsibility for items lost or damaged by your courier in transit. We recommend you keep a copy of your courier tracking number for your follow-up.

How long does the refund process take?

The returns process must be initiated within 30 days of receipt. Please allow 7- 14 days to process your refund and record to appear in your credit card statement.

When will I be receiving a refund?

Refund will be issued within 1-2 weeks once your return is received in original packaging in a sellable condition and a proof of purchase, e.g. invoice in the package.

What evidence do I need to provide upon request a refund?

Sileco only accepts returns for purchases made on sileco.com.au. For this reason, please provide proof of receipt. For orders placed with other retailers, returns can only be authorised and processed with those retailers.

Write to us if you have a question